Chris Dessi - Vice President zanox, Inc

Last week was a whirlwind while attending the Affiliate Summit in Boston, but before I headed up to New England, I swung by the eTail show in DC.

Immediately a few topics were defined as "hot" -

Mobile

Obviously this is nothing new, but to hear mobile being discussed as a valid channel in the retail world is always exciting. Amazon's mobile storefront was cited as an example. The warning? Online retailers need to have not only mobil offers, but a mobil storefront of their ecommerce sites.

Social Commerce

Apparently the research tells the tale. Users are becoming more and more wary of business to consumer communications. Who do consumers trust then? They trust thier friends. 91% of consumers took the advice of their friends when looking for advice on a purchase. When consumers are in the process of purchasing a TV, 55% of consumers have done some sort of online research.

Consumer Experience

During eTail it's not surprising that the conversation centered around the consumer, and how to better serve them. One interesting stat was that apparently when a consumer has a good experience with your company they'll tell one person. When they have a bad experience, they'll tell 3 people. The most interesting stat (to me anyway) is that when they have a bad experience, but said experience is addressed and remedied expeditiously by the retailer - the consumer is likley to share that experience (in a positive light) with 5 other people.

Ok, so I have to confess...I had a very embarrassing, yet funny experience the last time I went on the road for business. I've put up a few posts about the Internet Retailer show, and I've been debating if I should blog about this particular experience for a few reasons (you'll realize why if you keep reading)....so there I was....all sorts of excited for the Internet Retailer show in San Jose.

For a few different reasons while on business we all bunk with a co-worker. Now, at first blush this may seen like a nightmare scenario for some people. What most people don't realise is that at Azoogleads, we're like a family...seriously. We've all grown very close over the past two years that I've been here (for a few reasons). Not the least of which are: Explosive growth, phenomenal success, and lots of really bright, high energy people that are respectful to eachother at all costs. One major factor that has helped keep this company so glued together has been the shared loss of a co-worker and friend (Jai). We've learned from that loss, and grown together.

So this time around, I was all set to bunk with Tom Barbaro. Tom is an all star at Azoogleads. Tom happens to be a great friend of mine, so I was looking forward to handing out with Tom at the show. Our first night in California, two other members of the team had flown in from New York Chantelle White, and Karen Aquilino. We all met for a nice dinner, then off to bed to rest up for the busy days ahead (Internet Retailer show starts at 7am!!) so factoring jet lag into that equation made me head straight to bed.

When I got back to the room, Tom had already settled into the room, and was getting ready for bed (he had a later flight in from NY). We set our alarms, and off to bed (I told Tom I would get up a bit earlier so we could stagger our shower taking). I woke up (after hitting snooze a few times)...and hit the showers. I shaved, and started my morning routine. I was ready to go, this was going to be a great show. I had a great team along with me, and had set a big meeting with Netflix to dovetail into my time at the conference. As I was thinking of all these great things, a little thought kept creeping into my head "man, I am so tired...that jetlag is killing me!" as I turned the corner coming out of the shower (shaved, hair combed etc.), I gently said to Tom...hey buddy, time to get up, we're running a little late...(my clock said 6:30am, and we had to meet the girls in the lobby). Tom sat up, looked at me like I had nine heads and said "It's only 3:30am!" I stood there in the dark, towel on, shaved, hair combed, clean as a whistle....at 3:30am.....PST.....oh.....my.....GOD.....I forgot to change the time on my Blackberry.

So...red-faced...I crawled back into bed for 2 hours. Much to my relief I was able to get off to sleep quickly, and didn't really feel that horrible during the show. The only issue was that (since I'm VERY Italian, my normal 5 o'clock shadow would be showing up at an un-godly 2pm that day....oh well...live and learn....

If you can't laugh at yourself....right?
:-)